Shipping & Delivery
We offer free shipping on all orders within Australia over $200. For further shipping information, please see the table below.
Estimated Shipping Times & Cost
2-5 Days via Aus Post
2-5 Days via Aus Post
1-2* Days via Aus Post
3-5 Days via EMS
3-5 Days via EMS
Shipping Information
Holiday Guidelines
As a guide, for delivery by 24th December with free standard shipping, we would strongly recommend ordering no later than 19th December for all metro orders, and the 15th December for NT and WA. For New Zealand friends we have been advised 8th December.
If opting for express shipping, as a guide cut off would be Tuesday 23rd December for all metro orders. Monday 22nd for NT and WA.
Please note all shipment times are an estimate and cannot be guaranteed as there may be factors out of our control that impact the above shipping deadlines.
If you have any questions regarding transit of your package, please contact us at info@thehorse.com.au
International Duties & Taxes
Duties and Taxes are included in all Australian orders.
We ship from Australia, so if your order exceeds your country’s tax-free threshold, import duties and taxes may apply. As the recipient, you’re responsible for any customs charges or local sales taxes, which must be paid to release your order. We can’t confirm the exact amount, as it varies by country and order value. Most of our products fall under the threshold, so no fees are usually payable. To be sure, please check with your local customs office or look up the threshold online. For fastest delivery, pay any charges promptly if requested by the carrier.
Dispatch Times
Our team endeavours to process all orders as quickly as possible, with all online orders being processed and shipped within 1-2 business days. However, please allow for additional processing time during periods with high order volumes (sale, Christmas).
Please note, our delivery timeframes are estimates only, and may vary with public holidays, weather elements, congestion in the carrier network, and other influences outside of The Horse's control. Please contact our online customer care team if you have any questions about your order and we will be more than happy to provide an update.
Need Help?
Email: info@thehorse.com.au
For further assistance visit our Contact Us page, or start chatting to our friendly customer care team in the Live Chat below.
