Shipping & Delivery

Holiday Guidelines

As a guide, for delivery by 24th December with free standard shipping, we would strongly recommend ordering no later than 19th December for all metro orders, and the 15th December for NT and WA. For New Zealand friends we have been advised 8th December.

If opting for express shipping, as a guide cut off would be Tuesday 23rd December for all metro orders. Monday 22nd for NT and WA.

Please note all shipment times are an estimate and cannot be guaranteed as there may be factors out of our control that impact the above shipping deadlines.

If you have any questions regarding transit of your package, please contact us at info@thehorse.com.au

International Duties & Taxes

Duties and Taxes are included in all Australian orders.

We ship from Australia, so if your order exceeds your country’s tax-free threshold, import duties and taxes may apply. As the recipient, you’re responsible for any customs charges or local sales taxes, which must be paid to release your order. We can’t confirm the exact amount, as it varies by country and order value. Most of our products fall under the threshold, so no fees are usually payable. To be sure, please check with your local customs office or look up the threshold online. For fastest delivery, pay any charges promptly if requested by the carrier.

Dispatch Delays

We are currently experiencing significant delays - and we're truly sorry. Please be assured our small team are working hard to rectify this. If you placed an order during the recent Sitewide Sale and your tracking details are still waiting to update - the good news is your order is due to dispatch from our Sydney warehouse this week (week of 8th Dec). Your tracking details will update as soon as our carrier partner (Australia Post or FedEx) collects it. Again, we are so sorry for the delay and any inconvenience this has caused. You will hear from us shortly with an estimated delivery day.
Thanks so much for your patience.

Please contact our online customer care team if you have any questions about your order and we will be more than happy to provide an update. Response times may be longer than normal. To ensure we respond as quickly as possible please avoid sending multiple emails as this can push your enquiry down.

Need Help?

Email: info@thehorse.com.au

For further assistance visit our Contact Us page, or start chatting to our friendly customer care team in the Live Chat below.