Returns & Exchanges

Returns

We offer a full refund on any full priced item within 14 days of receiving your item(s). Due to the personalised nature of monogramming, we do not offer returns for monogrammed goods.

Exchanges

We offer exchanges on all full priced item within 14 days of receiving your item(s).

To exchange, please email info@thehorse.com.au with your full name and order number, and state the reason for the exchange and the alternate item(s) you would like instead. Our team will email you an exchange form to complete and send in with your package.

Please note, we do not offer exchanges on sale products and we do not reimburse shipping costs. We will send the exchanged item back to you free of charge within 5-10 days.

Faulty Item?

We stand behind the products we create. If you believe your product has a manufacturing defect, we apologise, please contact us so we can make it right at info@thehorse.com.au and provide your order number with photos of the suspected issue.

 

RETURNING AN ITEM?

1. Complete the online returns portal. 

You can return any full priced item within 14 days of purchase if the item is in the same condition in which it was shipped. Start by clicking through to the returns portal below.

2. Print and attach your returns label. 

Package your return in our reusable satchel making sure you remove any old labels. Then attach your new shipping label. If you don’t have a printer, a post office can print the label for you.

3. Send back to us.

Drop off your parcel to the closest Post Office, Red box or Parcel Locker so we can track it safely back to us.

 

CREATE MY RETURN

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