Shipping & Delivery

International Duties & Taxes

Duties and Taxes are included in all Australian orders.

We ship from Australia, so if your order exceeds your country’s tax-free threshold, import duties and taxes may apply. As the recipient, you’re responsible for any customs charges or local sales taxes, which must be paid to release your order. We can’t confirm the exact amount, as it varies by country and order value. Most of our products fall under the threshold, so no fees are usually payable. To be sure, please check with your local customs office or look up the threshold online. For fastest delivery, pay any charges promptly if requested by the carrier.

Need Help?

Please contact our online customer care team if you have any questions about your order and we will be more than happy to provide an update. To ensure we respond as quickly as possible please avoid sending multiple emails as this can push your enquiry down.

Email: info@thehorse.com.au

For further assistance visit our Contact Us page, or start chatting to our friendly customer care team in the Live Chat below.