Our delivery partners have advised that orders should be made by the following dates to guarantee delivery before Christmas.
Within Australia:
Standard Shipping: order by 13th December
Express Shipping: order by 17th December
International:
Delivery to US: order by 15th December
Delivery to NZ: order by 16th December
Delivery to UK: order by 16th December
Delivery to Rest of the World: order by 15th December
Shipping Delays
Due to current postal service interruptions and a high volume of orders, dispatch may be delayed by up to 5 business days. We thank you for your understanding.
Shipping Costs
AUS: Free Express Shipping over $150, Standard Shipping is $7.95 for orders under $150. Express Shipping is $9.95 for orders over $150.
International: Free over $200, $14.95 under $200.
No-Contact Delivery
Ordinarily we do require a signature upon arrival for all orders, however due to COVID-19 this requirement has now been waived to limit physical interactions between our couriers and our customers. If your local courier cannot safely deliver your parcel to your shipping address, then it will be taken to your local post office for you to pick up at your earliest and safest convenience.
International Duties & Taxes
Duties and Taxes are included in all Australian and UK orders. Other duties and taxes in other countries are out of our control and subject to local rules. For more information, please see DHL's information page.
Dispatch Times
All orders placed before 12pm on weekdays will be processed and shipped on the same business day from our Sydney studio. Orders placed after 12pm on weekdays will be processed and shipped on the next business day. (Please note during peak sale periods orders may be dispatched 1-2 business days later than expected).
Please note that all shipping timeframes are simply a guide, and we cannot guarantee a delivery date. During peak dispatch times delivery timeframes may be extended. If you order a monogrammed or engraved item, it may take an extra business day or two for your order to be dispatched from our warehouse.
Click & Collect
We offer a free Click & Collect service for Sydney based customers. Orders placed before midnight will be ready for collection between 10am and 4pm the following business day.
COVID-19
All orders are picked in and packed in our own Sydney warehouse, and not in a third party warehouse, so we are able to monitor that Covid-19 safe protocols are being managed, such as hand sanitiser at each packing station. Our couriers now use contact free delivery, leaving your parcel safely when nobody is home. For Australia Post's latest Covid related updates, please see here.
{
"component": "SectionPageHero",
"id": "page-hero",
"settings": {"title":"Hero"},
"blocks": [{
"id": "1537919728945",
"settings": {"related_page":"faqs","banner_hero":"\/\/cdn.shopify.com\/s\/files\/1\/0233\/5133\/files\/Blockout_Lilac_52688282-a34a-44f1-a8f1-0e62e7b2293d.jpg?v=1590715363","banner_hero_sml":"\/\/cdn.shopify.com\/s\/files\/1\/0233\/5133\/files\/Blockout_Lilac2_d53cbea2-24a4-4258-9e8e-5300f1f3f8c5.jpg?v=1590715367","image_brightness":"dark","title":"Frequently Asked Questions","body":"","text_align":"left"},
"type": "BlockBanner"
},{
"id": "1538100142165",
"settings": {"related_page":"contact-us","banner_hero":"\/\/cdn.shopify.com\/s\/files\/1\/0233\/5133\/files\/Peachy_97074333-3af2-4d23-bdc7-6e18a72ea9be.jpg?v=1590715264","banner_hero_sml":"\/\/cdn.shopify.com\/s\/files\/1\/0233\/5133\/files\/Peachy2_85db694b-1219-4e56-a162-d236fafd23b5.jpg?v=1590715269","image_brightness":"dark","title":"Contact Us","body":"","text_align":"left"},
"type": "BlockBanner"
},{
"id": "1539042329500",
"settings": {"related_page":"our-story","banner_hero":"\/\/cdn.shopify.com\/s\/files\/1\/0233\/5133\/files\/nude-back.jpg?v=1542134092","banner_hero_sml":"\/\/cdn.shopify.com\/s\/files\/1\/0233\/5133\/files\/nude-back.jpg?v=1542134092","image_brightness":"light","title":"Welcome to the Family","body":"\u003cp\u003eThe Horse is a curated collection of leather lifestyle goods, owned and operated by husband and wife Scott and Amy Hawkes in their studio in Sydney, Australia.\u003c\/p\u003e","text_align":"center"},
"type": "BlockBanner"
},{
"id": "1539055693975",
"settings": {"related_page":"warranty","banner_hero":"\/\/cdn.shopify.com\/s\/files\/1\/0233\/5133\/files\/Eggs_d1ded5e7-ad37-4728-b35c-3394dd863507.jpg?v=1590715248","banner_hero_sml":"\/\/cdn.shopify.com\/s\/files\/1\/0233\/5133\/files\/Eggs2_46e8dba6-d818-4ab1-a442-61677e488f94.jpg?v=1590715249","image_brightness":"light","title":"Warranty","body":"","text_align":"left"},
"type": "BlockBanner"
},{
"id": "1539123488230",
"settings": {"related_page":"stockists","image_brightness":"light","title":"Stockists","body":"","text_align":"center"},
"type": "BlockBanner"
},{
"id": "1540849044629",
"settings": {"related_page":"sustainability","banner_hero":"\/\/cdn.shopify.com\/s\/files\/1\/0233\/5133\/files\/Eggs_84f80f67-1dfa-4c3c-8f2d-588826ff290c.jpg?v=1590715342","banner_hero_sml":"\/\/cdn.shopify.com\/s\/files\/1\/0233\/5133\/files\/Eggs2_c4d21613-1f99-419a-80ec-d15c31ede831.jpg?v=1590715345","image_brightness":"light","title":"The Horse Sustainability Journey","body":"","text_align":"left"},
"type": "BlockBanner"
},{
"id": "1541388064378",
"settings": {"related_page":"gifts-for-the-ones-you-love","banner_hero":"\/\/cdn.shopify.com\/s\/files\/1\/0233\/5133\/files\/GiftingPage_Header_Xmas_21_1a3f65ac-d851-4bd4-9b31-5ac8eda8ca2b.jpg?v=1636159296","banner_hero_sml":"\/\/cdn.shopify.com\/s\/files\/1\/0233\/5133\/files\/GiftingPage_Header_Xmas_212.jpg?v=1636157022","image_brightness":"light","title":"THE HOLIDAY KIOSK","body":"\u003cp\u003eIt’s time to feel good again. Discover the joy of thoughtful gifting with our expertly curated edits.\u003c\/p\u003e","text_align":"center"},
"type": "BlockBanner"
},{
"id": "1541470389438",
"settings": {"related_page":"cant-decide","image_brightness":"light","title":"Can't Decide?","body":"\u003cp\u003eIdeal for the girl or guy who knows their own taste, a Horse gift card is the perfect present, every time.\u003c\/p\u003e","text_align":"center"},
"type": "BlockBanner"
},{
"id": "1544413826448",
"settings": {"related_page":"monogramming","image_brightness":"light","title":"The Horse Monogramming Service","body":"\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cbr\/\u003e\u003cbr\/\u003e\u003c\/p\u003e","text_align":"center"},
"type": "BlockBanner"
}]
}