Shipping & Delivery

DELAYS DURING COVID-19

As a company we are taking the appropriate measures to ensure our staff's health and safety. The World Health Organisation has confirmed that the virus does not survive long on objects like letters and packages. Our warehouse team are maintaining high standards of hygiene and social distancing when packing your orders, and we are still dispatching daily. 

We'd like to thank you for your patience and support during this time. We wouldn't be here without you!

Australian Orders:

Australia Post are currently experiencing delays due to COVID-19, so please allow up to 5 additional business days (Please note that if you are in Victoria, allow up to 14 business days) for your order to arrive, for both standard and express parcels. You can read more information about this at the following link:
https://auspost.com.au/about-us/news-media/important-updates/coronavirus

International Orders:

DHL Express & Seko Logistics are currently experiencing delays due to COVID-19, so please allow up to 5 additional business days for your order to arrive. You can read more information about this at the following links:
https://www.dhl.com/global-en/home/global-news-alerts/global-messages/coronavirus.html
https://www.sekologistics.com/us/news/posts/2020/march/client-advisory-notice-covid-19-seko-logistics-usa-to-continue-operations-during-shelter-in-place-orders/

No-Contact Delivery:

Ordinarily we do require a signature upon arrival for all orders, however due to COVID-19 this requirement has now been waived to limit physical interactions between our couriers and our customers.

If your local courier cannot safely deliver your parcel to your shipping address, then it will be taken to your local post office or collection centre for you to pick up at your earliest and safest convenience.
If you have any questions, please email info@thehorse.com.au.

Shipping Costs

Shipping within Australia is free for all orders over AUD100. For orders under AUD100, shipping is AUD7.95.

Worldwide Shipping is free for all orders over AUD100. For orders under AUD100, shipping is AUD14.95. 

 

 

International Duties & Taxes

Please be aware duties and taxes is something that is outside of our control and varies in cost from country to country. In some cases our products will be under the threshold and so no charges will be payable. If you're concerned we would recommend getting in touch with your local customs office so you're not surprised if there is any unexpected shipping charges at your end. 

More information about this can be found at the following link:
http://www.dhl.com.au/en/express/customs_support/duties_taxes/duties_taxes_receivers.html

For UK customers, you will receive an email from Seko Logistics requesting payment of duties and taxes. This can often appear in your junk folder so please make sure this is checked.

 

Dispatch & Delivery

All orders placed before 12pm on weekdays will be processed and shipped on the same business day from our Sydney studio. Orders placed after 12pm on weekdays will be processed and shipped on the next business day. (Please note during peak sale periods orders may be dispatched 1-2 business days later than expected) Orders placed on a weekend day will be processed within 24 hours of the next business day. Once dispatched, standard e-parcel provides The Horse customers with a 2-3 business day delivery service within metropolitan areas, however, please allow an additional 1-2 business days for locations outside of metropolitan areas and up to 5 business days for Western Australia, Far North Queensland, Northern Territory and Tasmania.

Please note that all shipping timeframes are simply a guide, and we cannot guarantee a delivery date. During peak dispatch times delivery timeframes may be extended.

For domestic orders, we recommend using the following link to get an ETA from Australia Post:
https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
For International orders, we recommend using the following link to get an ETA from DHL Express:
http://www.dhl.com.au/en/express/shipping.html 

 

Express (1 - 2 working days):

Orders shipped by express e-parcel can be expected to arrive within 1 business day for metropolitan areas and up to 2 business days for non-metropolitan areas and up to three for Western Australia, Far North Queensland, Northern Territory and Tasmania. (If you are in Victoria, please allow up to 14 business days as Australia Post are experiencing extensive delays due to COVID-19)

Standard Delivery (2 - 5 working days):

Once sent, orders within Australia should arrive within 2 – 5 working days depending on your location (please allow longer for Western Australia & South Australia) via Australia Post. As a guide, we allow 2 – 5 days for international orders sent via DHL.

 

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