Shipping & Delivery

International Duties & Taxes

Duties and Taxes are included in all Australian orders.

We ship your orders from Australia, so import duties & taxes may be payable when your order arrives into your country, if your purchase is over the tax free threshold. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to. Payment of these is necessary to release your order from customs on arrival. We are unable to advise the amount this may be as order values vary and destination country rules and regulations vary. In most cases our products will be under this threshold and so no charges will be payable. However if you want to be sure, you will be able to get this information from your local customs office (or look up the threshold online) to determine if your order will incur any additional charges on entry to your country.In order to ensure the earliest possible delivery of your order, please pay these charges in a timely manner if requested by the shipping carrier.

Dispatch Times

Our team endeavours to process all orders as quickly as possible, with all online orders being processed and shipped within 1-3 business days. However, please allow for additional processing time during periods with high order volumes.

Please note, our delivery timeframes are estimates only, and may vary with public holidays, weather elements, congestion in the carrier network, and other influences outside of The Horse's control. Please contact our online customer care team if you have any questions about your order and we will be more than happy to provide an update.

Need Help?

Email: info@thehorse.com.au

Phone: +612 9037 3921

For further assistance visit our Contact Us page, or start chatting to our friendly customer care team in the Live Chat below.