Questions and Answers

These Terms and Conditions apply to The Horse 25% off sitewide Black Friday sale:

• - The sale will begin on the 25th of November at 9am (Sydney time) and ends midnight on Tuesday the 2nd of December
• - Items purchased through this promotional period are only eligible for a store credit or exchange
• - We've extended our returns period and purchases made during this promotional period can be returned until the 9th January
• - Items marked as FINAL SALE are already discounted from their original RRP and can't be returned for a refund, store credit or exchange
• - Promotional discounts cannot be used in conjunction with any other discount or promotion or be applied retrospectively
• - The Horse sitewide sale is only available at thehorse.com.au and thehorse.co

Orders are shipped out of our HQ in Sydney, Australia.

We offer free standard shipping on all orders within Australia when you spend over $200. We ship with Australia Post locally.

An Express Post service is available at checkout for $12.95

We offer free shipping on orders over $200 to New Zealand.

All of our customers will receive a shipping notification email and tracking number once the order is sent.

We ship from Australia, so if your order exceeds your country’s tax-free threshold, import duties and taxes may apply. As the recipient, you’re responsible for any customs charges or local sales taxes, which must be paid to release your order. We can’t confirm the exact amount, as it varies by country and order value. Most of our products fall under the threshold, so no fees are usually payable. To be sure, please check with your local customs office or look up the threshold online. For fastest delivery, pay any charges promptly if requested by the carrier.

We aim to dispatch all orders within 24 hours, Monday to Friday AEST. Orders received before 12pm will be dispatched the same business day.

Please note that shipping delays of 1-2 weeks may occur during Black Friday sale period.

Free Standard Australia Post. Orders over $200. Estimated Delivery Time: 3-5 business days.

Estimated Delivery Time: 3-5 business days.

Express Australia Post. Flat rate $12.95 Estimated Delivery Time: 1-3 business days.

All of our customers will receive a shipping notification email and tracking number once the order is sent.

Please refer to our Shipping & Delivery page to view order processing and delivery timeframes.

Please note that shipping delays of 1-2 weeks may occur during Black Friday sale period.

We’ve extended our returns period over the festive season. Any purchases made on thehorse.com.au from 25th November can be returned until the 9th January.

During high volume order periods, once an order is submitted online, we are unable to cancel or make any changes to it.

Please note that our customer care team is available M-F 8 - 4 AEST.

Please kindly note, only one valid discount code can be applied per order. If you are having troubles with your code, please don't hesitate to contact info@thehorse.com.au

Please email our customer care team and we will arrange a redelivery at our earliest convenience.

No. We do not accept exchanges or returns on sale items.

Most of our Time Teller styles are 5ATM, and The Classic is 3ATM which means exposure to high humidity and light rain showers is acceptable. Avoid wearing the watch whilst showering, swimming, diving or during any other activity where it may be subject to abnormal water pressures or environments where heat and moisture are present.

Although because the watch has a leather strap – we wouldn’t recommend getting it wet at all, as that will significantly shorten the lifespan of the band.

Products marked "Coming Soon" are incoming pieces not yet in stock. You can sign up to get notified via email when they arrive – simply click the "Notify me" button, enter your email address and click OK. You will then receive an email notification when the product is available to buy.

The leathers we use are premium hides tanned under gold-rated Leather Working Group environmental protocols, then dyed through so they age gracefully. They are sourced largely from Italy and Korea.

The Leather Working Group (LWG) is a multi-stakeholder group dedicated to pushing for environmental best practice throughout the leather supply chain. Founding members included brands such as Adidas, Clarks, Nike, Ikea, New Balance and Timberland, as well as key leather manufacturing companies from across the globe.

There are no official characteristics that determine whether leather can be classed as an eco-leather. The LWG believes, based on extensive research and industry knowledge, that environmentally preferred leather can be identified by two key parameters: 1. How the leather is manufactured. 2. The inputs used to manufacture it.

There is no official terminology. This term is sometimes used for leathers that are not tanned with mineral tanning agents. It is highly ambiguous and has led to the false belief that the skins or hides have come from organically reared animals.

With a lot of 'vegan alternatives', the manufacturing process can be more resource heavy and environmentally damaging, with high water use and chemical processing - and the majority not biodegradable.

We’re very focused on crafting our leather pieces from premium, environmentally certified leather only at this stage. We understand that for some people, as an animal by-product, leather isn’t an option, which is why we have introduced The Blockout and Ocean Plastics watch collections as a leather band alternative.

We pride ourselves on the quality of our products, however if you believe something isn’t quite right with the product(s) you’ve received, please get in touch at info@thehorse.com.au from 8am-4pm weekdays.

We stand behind the products we create. If you believe your product has a manufacturing defect within 12 months of purchasing the product from our online store, we apologise. Please get in contact with us via our email info@thehorse.com.au and provide your order number and photos of the watch / suspected issue. Our customer care team will respond to you as soon as they can. 

Our stockists are responsible for their own stock, returns and warranty claims.

We aim to process your claim within the week of receiving it.

The Material: The leathers we use are premium hides, tanned under gold-rated Leather Working Group environmental protocols, which are then dyed through so that they age gracefully. The leather they use is mainly sourced from Italy and Korea.

The Manufacturer: We have a long-standing partnership with our leather goods manufacturers in China and India, who have been trading for over 30 years. We love the care and quality they take with our leather pieces and our shared commitment to sustainable and ethical production.

In the words of the owner's daughter, "like many entrepreneurs, my father believes that fortune comes from hard work, so he had a hands-on approach to business". Actively involved in every aspect of the business, from meeting customers, training and teaching workers to inspecting goods, he quickly earned a reputation in the leather goods industry through his commitment and vision to deliver high-quality products and reliable service to customers. He has recently retired, and his daughter, alongside her brother, now runs the company. Women account for 60% of their employees, and their finance, HR, administration and sales teams are all-female. Many of them have been working there for over ten or twenty years, which is a credit to their employee satisfaction and healthy work culture.