Warranty

We Stand Behind the Products We Create

We believe in the quality of our products and offer a one year warranty on our watches. If you believe your product has a manufacturing defect, we apologise, please contact us so we can make it right at info@thehorse.com.au and provide your order number with photos of the suspected issue. Our customer care team will respond to your email in two business days.

 

Please note returns are only accepted for items purchased directly from The Horse website. 

Warranty claims require a proof of purchase, including watches that have been gifted.

Once we have received your claim, if the covered component proves to be defective in material or craftsmanship under normal use, it will be repaired or the watch will be replaced free of repair charges. You will be notified via email from us, and your working watch will be sent out via express post with full tracking. We aim to process your claim within the week of receiving it.

Please note: our warranty policy does not cover items purchased in our Samples & Seconds Sale.

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