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Happy Customers

There is a reason we keep buying off you. Your customer service is the best and you make beautiful watches. We have got most of our family on to you and will continue to promote you to everyone we can.

We will send you some photos of us all at the wedding with the watches on.

All the best!


I purchased one of your watches for my daughter's college graduation. I ADORE the packaging and the personal thank you note that came with it. I just wanted to thank you for getting it shipped in such a timely manner and tell you that she absolutely LOVED the watch! She had found you online and was so surprised that I had ordered it! Thank you for creating a special moment for her.....

Sonja Wald

Just sitting here waiting to pick my kids up from school and admiring my 4th watch that I just purchased. I have never done this before but I want to say that I've always heard about women buying tonnes of heels,and I can understand now because it appears I have a watch obsession! As a small business owner, I think it's nice to give credit where credit is due. Your watches are fabulous. I just need a way to convince my husband that all four watches are indeed the same.


Thank you for your reply. That is great to hear! I loved my watch and wore it every day. My fiancé Lindsay also loves here. We have always been impressed with the level of customer service at The Horse. It has not gone unnoticed.

You can send the watch the address you stated below. Please send it to Lindsay Kehler, as that is her work address and I am in Europe.


You guys are awesome !
Thank you so much.
The whole process from buying to delivery and returns has been amazing.
I appreciate your prompt responses and help.


I just wanted to say thank you for my delivery this morning of my new watch band.

I was such a lovely package to receive – not only beautifully presented but delivered super quickly and also with a little handwritten note. I can’t tell you the different that little message made, it definitely brought a smile to my face and an individual touch that the majority of internet order miss.  


Just a quick note to say thank you for the extremely prompt response to my warranty claim. I have already received your return parcel.

So thanks for the brilliant customer service, and I am looking forward to wearing the watch again (I have multiple The Horse watches in different colours and love them).


Just wanted to thank you for helping me with the below. I got my replacement very quickly so just wanted to thank you again for being so easy to deal with.


I just wanted to send a quick note to tell you how much I LOVE my classic watch!! I have been eyeing it for months (since discovery via Pinterest), and after finally just going for it, I have to tell you I am so impressed with the quality, the quick shipping, and your overall branding (box was lovely!). Can't wait to add more to my collection - I've got my eye on No. 2 already!

Just wanted to tell you all that you're doing it right!!


Hello, I just picked up my parcel from the post office which was my watch that got damaged, just wanted to thank the workers very much for replacing it and giving me a chance to get it fixed because this gift means a lot to me. Thank you very much for the customer service and for being so patient and kind. Great review and you've got another very happy customer :)


Just to say a big thank you for the replacement watch which arrived today.  Your quibble-free returns policy is brilliant and a lot of companies could learn a thing or two from you!


Thank you for the fast and great service I love my watch and now even more with the new band. Awesome company!!!!


My name is Olivia Medley, I recently sent a damaged watch back to The Horse which was replaced almost instantly. I just wanted to say a massive thank you for being such so cooperative and understanding, it is without a doubt the best service I have received in the world of online shopping. I've been a regular customer for a couple years now and I don't plan on that ever changing! Thank you so much!