TERMS AND CONDITIONS
Delivery Policy
Correct Information
Please make sure you supply us with the correct delivery address when you order. Don’t stress if you’ve made a mistake though. When the order comes back to us we will be nice enough to get your correct information and resend it to you.
Delivery Timeframes
We pinky promise that your order will be at your doorstep within 7-10 working days of ordering. This is for our Australian customers only, of coarse.
Late Delivery
Please let us know if your order does not arrive within 10 working days. We will get it sorted and be in contact ASAP.
Damaged Goods/Missing Items
We take great care in packing your order properly to ensure that it arrives at your door in perfect condition. As a result, any items damaged during delivery will be replaced upon receipt of the damaged goods to our postal address-
P.O Box 883, Cronulla N.S.W. 2230 AUSTRALIA.
Please note that if an item has been lost/stolen in transit we cannot take responsibility for this, but just to be kind we will assess the situation and a replacement can be organised, at our discretion.
Refund Policy
We want you to love ‘tHe Horse’, so if you receive a product that you believe is not what was expected we will REPLACE the item or REFUND your money if it's returned within 21 days of ordering to the following address in its original condition.
P.O Box 883, Cronulla N.S.W. 2230 AUSTRALIA
Don’t forget to contact us before sending back the item.
PRIVACY POLICY
Protecting Privacy
We have committed ourselves to protecting your privacy. ‘tHe Horse’ will not sell its database of customer details or details about customers to ANYONE…EVER!
Any and all the information collected on this website will be kept strictly confidential and will not be sold, rented, disclosed, loaned or pimped!
Why We Need Your Information
When you place an order through this website, we need to know your name, e-mail, phone number, address and credit card details (if paying by credit card). This allows us to process and fulfill your order successfully. It’s that simple.
How We Protect Customer Information
When you place orders, we use a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access. It may sound like jibberish but it means you’re safe in our hands.
Credit Card Details
All credit card payments are processed securely through the DirectOne Payment Gateway and ANZ - and they have smart people who have set up the payment system on our site. Payment by credit card is the fastest way to receive your order as there is no clearance delay. ‘tHe Horse’ does not store ANY credit card information on our servers.
What about Cookies?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information. They allow you to place your online order and to login once you are subscribed. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. You will need cookies enabled to use the ‘tHe Horse’ website.
Payment Gateway Information / SSL Text
We offer secure, fast Credit Card processing. These payments are made directly through DirectOne's 128 bit SSL Encryption software in conjunction with the ANZ Bank to insure your personal/bank details are kept safe.
None of your payment details are stored, anywhere, ever.